All orders are subject to the following terms and conditions.
- Orders are subject to acceptance by Southeastern Pump which may be refused at Southeastern Pump’s sole discretion.
- All estimated delivery dates are provided based on the information made available. Southeastern Pump will make reasonable efforts to meet estimated delivery dates, however we cannot guarantee delivery dates and they are subject to change based on manufacturers’ revisions and product availability which is continually changing.
- Delivery time estimated by common carriers is only an estimate and Southeastern Pump is not responsible for the common carriers’ delays or damage to any purchased product.
- The purchaser remains solely responsible for the selection of the product.
- LIMITED WARRANTY OF EQUIPMENT: ALL EXPRESS AND/OR IMPLIED WARRANTIES COME ONLY FROM THE ORIGINAL EQUIPMENT MANUFACTURER AND ARE SUBJECT TO THEIR PUBLISHED TERMS. SOUTHEASTERN PUMP HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE.
- SOUTHEASTERN PUMP WARRANTS THE WORKMANSHIP OF ANY ASSEMBLIES BUILT BY SOUTHEASTERN PUMP FOR ONE (1) YEAR AFTER DELIVERY. CUSTOMER MUST NOTIFY SOUTHEASTERN PUMP OF ANY DEFECTS IN THE ASSEMBLY WITHIN ONE (1) YEAR OF DELIVERY. IF SOUTHEASTERN PUMP DETERMINES THAT THERE WERE DEFECTS IN THE ASSEMBLY, THEY WILL HAVE THE INSTALLATION REPAIRED AT NO COST TO THE CUSTOMER. THE LIMITED WARRANTIES PROVIDED BY THE ORIGINAL EQUIPMENT MANUFACTURER AND SOUTHEASTERN PUMP ARE THE CUSTOMER’S ONLY REMEDIES.
- Like-New Non-Defective and Undamaged Products purchased from Southeastern Pump’s web store may be returned at Buyer’s cost for partial refund of the purchase price paid by Buyer for the material not including any shipping charges. Returns are governed by the manufacturers’ return policy and will be at Southeastern Pump’s discretion to accept. The restocking fee will range from 0% to 100% depending on the product, stocking criteria at Southeastern Pump and the manufacturer’s return policy. The base restocking fee is typically 25% but dependent on the item in question. Once an order is processed, including duplicate orders, it will be subject to this return policy. Generally, special order items, seals, O-rings, electrical parts, discontinued items are not returnable and subject to a 100% restocking free. Returns will not be accepted after 30 days of receipt by the buyer. Refusal of shipment will be subject to the return policy and any associated costs will also be deducted from any refund if any.
Be sure before you order. If you are not sure, contact us so we can assist you. We will do what we can to facilitate a return, however any return will be governed by the return policy detailed above.
If you have an issue with your purchase related to a shipping error or missing item, please contact us within 3 days so that the issue can be resolved. After 3 days the order will be deemed accepted.